Service terms
Effective September 27, 2026
Online services
Residential scheduling requests are saved for our team to review. A requested date is not a reserved appointment; we confirm service-area coverage and cleaner availability separately. Customer accounts show requests and rewards. Online payment collection is not available.
Residential prices
Residential cleaning prices are displayed at checkout. The cleaning price is calculated from your entered floor area and rounded to the nearest cent. The base price covers the listed service scope. Selected add-ons with established prices are added to the checkout total; extras without a listed price are quoted separately before booking. Any applicable tax is disclosed before payment.
Cleaning rewards
Sign in before submitting your residential request. Earn 150 points for Standard Clean or 250 for Deep Clean once PristineKeys records the service as completed and paid. Every 1,000 available points can be exchanged for 50% off one residential cleaning request, including selected priced add-ons and before tax. For new requests, checkout automatically uses the single eligible offer with the greatest savings. We reserve 1,000 points when the request is submitted, retain any excess points, and return reserved points for cancelled, declined or refunded requests. Earned points are reversed for cancelled or refunded services. Points have no cash value. Guest requests do not earn points. One reward may be used per request.
Referral rewards
A signed-in customer earns $25 in referral credit when a new customer includes their personal code on their first residential request and PristineKeys records that service as completed and paid. The referred customer must sign in with a confirmed email and use that email on the request. One referral per new customer/account and email; no self-referrals. Standard and Deep residential cleans qualify. Guest requests do not qualify. Referral codes do not give the referred customer a discount. Use up to $25 of available credit per future residential request, including priced add-ons, before tax. Referral credit cannot be combined with recurring savings, loyalty rewards, or other offers on the same new request. Unused credit carries over without expiry and has no cash value. Credit is reserved when you submit a request and returned if it is cancelled, declined or refunded. Cancelling or refunding a referred service reverses its earned $25 credit. If already spent, future earnings first cover that adjustment. An unfulfilled cancelled first request can be replaced with a new referral request. Share links only with people who want your recommendation.
Recurring savings
Weekly Standard Cleaning saves 15%, every two weeks saves 10%, and once per calendar month saves 5%, beginning with the first Standard Clean when you select a recurring schedule. Deep Clean remains normally priced. Add-ons remain full price under the recurring offer. No completed service history is required. Guest customers can receive recurring savings; sign in to use eligible referral or loyalty rewards. We apply the single eligible offer with the greatest savings and reserve only that offer’s credits or points. Existing confirmed prices and previously promised promotional terms are preserved. Frequency changes affect future rates, disclosed before you confirm each service. No minimum commitment, new cancellation fee, or automatic charge is introduced.
Services and coverage
We currently offer Standard and Deep Cleaning for homes in Columbus, Ohio, and neighboring suburbs. Coverage and cleaner availability are confirmed before an appointment is accepted.
Home access and preparation
Provide accurate home measurements, condition details, and access requirements. Confirm the service scope and any special preparation with us before your visit. Please do not send door codes or sensitive access details in website notes.
Cancellation and rescheduling
Give at least 24 hours’ notice before the confirmed appointment start time to cancel or reschedule. Times are Eastern; the notice period includes weekends and holidays. Email yaseen@pristinekeys.org or call (740) 789-0697 and leave a voicemail if needed. Your email or voicemail timestamp establishes notice. A new date requires confirmation. See our Cancellation Policy for the full process, including unconfirmed requests and returned rewards.