Changes happen.
Give us 24 hours.
Cancel or reschedule at least 24 hours before your confirmed start time.
Effective September 27, 2026
At least 24 hours’ notice
To cancel or reschedule a confirmed cleaning, notify PristineKeys at least 24 hours before your confirmed appointment start time. Appointment times are in Eastern time. The notice period is 24 consecutive hours, including weekends and holidays—not one business day.
How to let us know
Email yaseen@pristinekeys.org or call (740) 789-0697. Include your name, service address, appointment date and time, and whether you want to cancel or reschedule. If we cannot answer, leave a voicemail. Your email or voicemail timestamp determines when notice was given; you do not need to wait for our reply to meet the deadline. We will acknowledge the change when our team reviews it.
Less than 24 hours before your clean
If plans change within 24 hours of your appointment, contact us as soon as possible. We will review the situation with you. No automatic cancellation fee is charged through this website. Any future fee policy will be disclosed before you agree to a booking; this policy does not authorize an undisclosed charge.
Rescheduling and recurring visits
A new date depends on cleaner availability and is not reserved until we confirm it. For recurring cleaning, tell us whether the change applies to one visit or the entire recurring arrangement. The 24-hour notice requirement applies to each confirmed visit.
Requests that are not yet confirmed
Submitting the website form is a scheduling request, not a confirmed appointment. You can withdraw an unconfirmed request by phone or email. The 24-hour deadline begins to apply once an appointment start time has been agreed and confirmed.
Rewards and payments
No payment is collected by the website when you submit a request. Reserved loyalty points and referral credit are returned when our team marks a request cancelled or declined. Points and referral rewards are earned only on completed, paid services; cancelled services do not earn them. If you have paid separately, contact us to review the payment and any applicable refund.
If we need to change your appointment
We will contact you as soon as possible if we cannot provide your confirmed cleaning. We will discuss another available time or cancel the appointment and release any reserved loyalty points or referral credit.